BOCA RATON, FL (BocaNewsNow.com) — BocaNewsNow.com reported earlier this week on United Healthcare’s use of call centers in the Philippines. The major insurance provider is providing access to your health information to overseas workers — many of whom just can’t communicate in English. It appears their inability to communicate effectively in English is leading to misrepresentation of coverage when customers and providers (doctor’s offices) are calling with questions and verification requests.
We have tapes and transcripts which we’re not publishing yet, but would like to hear from you to learn if our repeated experiences are abnormal or what you are experiencing, too.
An initial look at messages sent to us from readers all over the country (United States, not the Philippines) indicates United Healthcare has a big problem on its hands. While other companies are making an effort to go American and hire more US workers, it seems United Healthcare is working against American workers by utilizing offshore contractors to do their jobs.
Tell us about your interaction with United Healthcare, its overseas call center and whether you were able to achieve resolution. And let us know if you too learned that every male United Healthcare phone rep in the Philippines is named “Travis,” and every female representative is “Mary!” (What are the odds?)
Send us your story by clicking here and scrolling down to the form.