NOTE TO PUBLIX: Your New Chip System Is A Disaster

publixBOCA RATON, FL ( — Shopping may be a pleasure at Publix, but checkout is now a nightmare. Like retail outlets nationwide, Publix recently turned on its “chip reader” in the credit card processing machines used by customers. If your Boca-area Publix isn’t using it yet, it will be soon. The Loggers Run and Clint Moore/441 Publix locations went online within the past several weeks.

Chip readers are not entirely bad — they are designed to prevent the widespread credit card fraud that hit Target and Home Depot over the past several years. It’s safe to say consumers benefit when credit card fraud is reduced.

But Publix’s implementation is, arguably, among the worst of major retail outlets. Cashiers, according to cashiers, are being told to expect a three minute processing time per customer. Even in the express lane.

That’s just too long.

Publix, according to employees, has added its own security layers to the software and processing checks already in place. That’s great for Publix, but horrendous for customers. Buying a half gallon of milk and want your 6 Marriott Rewards points by using Visa? Three minutes. Want a sandwich from the deli that only took 2 minutes to make? Give yourself three minutes once you’re at the front of the checkout line.

And there’s this: Put your card in a second before the screen says “insert card?” and it’s all but guaranteed that your cashier will have to reset the transaction. Add another two minutes while the system reboots to three minutes it takes to process the card.

Publix has to do better. The place that gives free cookies to kids, has employees who legitimately smile as they welcome customers by name, the company that employs — and embraces — workers living with Down Syndrome, must find a way to balance security with speed. Credit card security is good. But Publix must lead in the implementation of a system that isn’t glitchy and slow.



----------------------------------------LYFT PROMO CODE--------------------------------------
Use our Lyft promo code BNN123 for substantial discounts for your first Lyft rides. Enter the code in your app, or just click here.

---------------------------ABOUT BOCANEWSNOW.COM----------------------- is the leading hyper-local news website based in and serving Boca Raton, Florida and South Palm Beach County. Our pages have been visited millions of times since our first post on October 4th, 2011. We have a verified history of reporting news, providing opinion and snark. is NOT a mugshot website. We have never charged and DO NOT charge for mugshot removal. We are a news organization registered with the State of Florida and exempt from Senate Bill 118. We publish arrests of note provided to us by law enforcement under Chapter 119 of Florida Statutes. While we review all requests for removal, we are not obligated to remove reports that are a part of the public record.

When removal is appropriate, we do so at no charge. We do not accept payment for mugshot or arrest report deletion.

We are cognizant of the impact an arrest may have on one's life. If you are exonerated or if charges are dropped, please contact us to request an appropriate update to or removal of a specific story. We remind our readers that an arrest is an accusation. Guilt or innocence is determined in a court of law. Email us at news (at) or telephone 561-419-9520.

All Content Copyright © 2017 MetroDesk Media, LLC. All Rights Reserved.