We believe response to Sun Pass failure highlights management problems within the Broward County Aviation Department.
FORT LAUDERDALE, FL (BocaNewsNow.com) — Travelers attempting to exit Fort Lauderdale Hollywood International Airport are experiencing massive 30 minute+ delays as largely incompetent parking workers bumble through an overly complicated process of logging exits and manually charging credit cards.
The Sun Pass system, according to airport workers, has been down since early Saturday. The problem continued past midnight into Sunday morning. However, no one at the airport apparently saw fit to erect signs, alter traffic patterns, request Broward Sheriff’s Deputies for traffic control or add staff to deal with the thousands of cars that used Sun Pass to enter and now must be manually processed to exit.
Late Saturday night, as multiple flights arrived, only three cashiers were available. All self-service Sun Pass lanes were off-line.
It is the latest example of why we believe that “SP Plus” is the worst parking management company in the nation, and why we believe Broward County Aviation Director Kent George must take a hands on approach to dealing with the little things that become big things at his airport.
There is no excuse for exit delays topping half an hour, on-site management displaying a laissez faire attitude to a legitimate problem while being largely unable to communicate in English.
SP Plus is the same company overseeing the years-long renovation of the main parking garage at Fort Lauderdale Airport — a renovation that has closed all skybridge walkways, largely blocking access to handicapped travelers and parents pushing children in strollers.
The garage in its current condition, we believe, is a massive violation of the Americans With Disabilities Act.
It is time that the Broward County Aviation Department takes decisive action to ensure that its 24 hour airport has competent 24 hour on-site management for all divisions of operations. It is time that SP Plus is monitored by a county employee around the clock.
Otherwise, we believe that it is time for Broward County Aviation Department leadership to be replaced.
If problems created by a Sun Pass issue on a weekend can’t be resolved by a logical contingency plan, we fear what will happen at the airport should a true disaster ever occur.